Menu
New requirement for developers and house builders to register with the New Homes Quality Board

Insights / / London

On 17 December 2021, The New Homes Quality Board (NHQB) published its New Homes Quality Code. The Code aims to improve the quality of new-build homes and strengthen protection for buyers, spanning from initial sales steps to two years following a purchase.

The Code is split into four components:

  1. Selling a new home and the relevant information which must be shared during the sales process;
  2. Legal documents, information, inspection and completion;
  3. After-sales, complaints management and the New Homes Ombudsman; and
  4. Solvency, Legal and Jurisdiction.

It is imperative for developers and builders to understand their obligations under this new Code and to take steps to ensure compliance.

The key points are noted below:

  1. From the end of January 2022, developers and house builders are expected to register with the NHQB via the online portal. The final registration date is 31 December 2022;
  2. Once registered the NHQB will provide support - including online staff training modules, brand guidelines, suggested template letter paragraphs to help meet the requirements of the complaints process and other tools;
  3. Builders and developers are required to arrange an effective after-care service to address issues and ‘snagging items’, accompanied by a robust complaints service to deal with customer’s concerns in a ‘timely manner and to their satisfaction’;
  4. Failing the above, buyers may complain to the New Homes Ombudsman service, who are responsible for enforcement of the new Code; and
  5. The Code prohibits high-pressure selling techniques and requires contract deposits to be protected using the terms of the contract of sale.

Additionally, the NHQB has published a Developer Guidance and a Glossary of Terms to assist with the interpretation of the new Code. The Code, the online portal for registration, the Developer Guidance and the Glossary of Terms can be accessed here.

If you have any questions or require any advice surrounding the contents of the new Code, please do not hesitate to get in touch with AdrianBingham@incegd.com, IanChappell@incegd.com, RachelStanley@incegd.com or your usual contact at Ince.

Ian Chappell

Ian Chappell Partner, Deputy Head of Real Estate

Adrian Bingham

Adrian Bingham Partner

Related sectors:

Related news & insights

Insights / Retention in construction contracts: a thing of the past?

02-02-2022 / Real Estate

Lord Aberdare’s Construction (Retentions Abolition) Bill 2021-22 (‘the Bill’) is the latest of a long string of attempts to drive legislative changes surrounding cash retention in the construction industry.

Retention in construction contracts: a thing of the past?

News / Dilapidations – an avoidable headache for landlords and tenants

21-12-2021 / Real Estate

The pandemic has forced many businesses to adapt. Arguably, one of the biggest changes was the mass move of staff from predominantly office-based working, to working from home and the encouragement of agile/flexible working.

Dilapidations – an avoidable headache for landlords and tenants

Insights / Court of Appeal: High Court decision on break clauses and vacant possession overturned in Capitol Park Leeds plc v. Global Radio Services Ltd [2021]

02-12-2021 / Real Estate

This case concerns the thorny subject of what constitutes valid exercise of a conditional break clause by a tenant.

Court of Appeal: High Court decision on break clauses and vacant possession overturned in Capitol Park Leeds plc v. Global Radio Services Ltd [2021]

News / Ince advises London local authority trading company in £38m acquisition of 155 properties

26-05-2021 / Real Estate

Our Real Estate team recently advised local authority trading company, TBG Open Door Limited (part of The Barnet Group), on the acquisition of 155 properties in a deal worth £38 million.

Ince advises London local authority trading company in £38m acquisition of 155 properties

News / Your future in the UK post-Brexit and post-Covid 19: what you need to know

08-04-2021 / Real Estate

Over the last twelve months, the United Kingdom (UK) like the rest of the world, has seen the COVID -19 pandemic impact hugely on our ability to travel freely, to relocate for business, work, investment and education. We now see some light at the end of the tunnel with the UK’s mass immunisation programme which has seen infection (and thankfully) mortality levels fall dramatically. This is finally giving people hope for the future, resulting in renewed interest in the UK as a safe place to live, to invest in, and as somewhere to educate their children.

Your future in the UK post-Brexit and post-Covid 19: what you need to know