IT Infrastructure Analyst, Fully Remote, UK

Ince is a dynamic and fast-growing Top 50 Law Firm that invests in technology and believes in promoting within wherever possible and will offer a great deal of progression to the right candidate.

  • As part of the IT Infrastructure Team, you will be maintaining, supporting and developing the IT infrastructure across the business.
  • Ensuring availability and performance of systems and services through a process of continual improvement.
  • Providing support to colleagues within the IT team globally and to users of IT services within the business.

Reporting to IT Service Desk Manager

Based Fully Remote, London

Flexibility Occasional UK travel required

Contract Type Permanent, Full Time

“Here at Ince we have an excellent opportunity for an ambitious and talented IT Infrastructure Analyst to join our friendly and dedicated IT team during an interesting period of growth. ”

Essential Technical Experience

  • Citrix

Essential Technical Experience

  • Sharepoint
  • Citrix XenApp 7
  • SCCM 2012
  • Group Policy Management and or Appsense/ Ivanti Environment Manager
  • Batch, Shell, PowerShell scripting
  • Windows 10
  • Office 365
  • Microsoft Teams
  • Windows Server 2016/2019
  • Application Packaging or App-V
  • Active Directory / Microsoft Azure
  • VMWare
  • SQL Server
  • Mobile Device Management (Intune)
  • Citrix NetScaler
  • Mac OS
  • WSUS

Person Specification

  • This role will primarily cover the hours between 10.00 – 18.30, but may also be required to work other shifts (currently 8:00 - 4:30 and 9:00 - 5:30).
  • Excellent customer service and interpersonal skills with the ability to communicate effectively over the phone and via email.
  • Strong organisational skills with the ability to manage own workload and prioritise tasks.
  • Has a passion for technology and a thirst for learning.
  • Works well within a team, providing help where needed and treats others with respect.
  • Experience within a legal environment is advantageous.


  • Salary is competitive.
  • 25 days annual leave including the opportunity to buy and sell holiday.
  • Private Health Insurance.
  • Life Assurance at 4x Salary.
  • Income Protection Cover.
  • Optical Care vouchers and many more benefits and discounts.

We are an equal opportunities employer and ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.

Appointment is subject to the appropriate basic disclosure/DBS checks, and satisfactory references.

This vacancy is open to direct applicants only, no agencies please.

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