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Ince Gordon Dadds Emergency Response +442072836999

CARDIFF - IT Helpdesk Agent

Reporting to: Senior Remote Legal Secretary

Based: St Fagans, Cardiff

Flexibility: Occasional travel to other UK offices

Contract Type: Permanent/Full Time

As well as providing first class legal services, Ince also offers a wealth of professional services and advice to clients including accounting, financial services, consulting, and pension advice. This broad reach enables us to add real value and create long term opportunities for our clients. We are trusted by the world’s most ambitious individuals and organisations.

After a period of significant growth, an exciting opportunity has arisen to join us as a Document Specialist where you will have the chance to really make an impact and work with our impressive Remote Legal Secretary Team that has proven itself to be fast-paced, dynamic and have delivered excellent results.

Role Responsibilities:

The Document Specialist/ Word Processor Operator will need fast and accurate typing skills, to be proficient in problem solving and the management of complex documents in key applications (Word, PowerPoint, Outlook, Excel).

The role requires the ability to perform independently and the flexibility to adapt to any situation. Discretion and initiative are paramount as work may be of a highly confidential nature and required within a tight deadline.

  • Utilise MS Office (Word, PowerPoint, Excel and Outlook) to create and amend documents from handwritten mark-ups accurately and in a timely fashion.
  • Audio typing (BigHand) and copy typing.
  • Produce legal documentation to deadlines across various departments including Shipping, Corporate, Employment, Litigation and Real Estate.
  • Communicate with Lawyers to ensure their requirement are managed effectively and efficiently.
  • Ensure accuracy, format and layout is in line with instructions received.
  • To proof read and check all work for spelling, grammar, formatting, presentation and sense.
  • Knowledge of working with Styles, cross referencing, footnotes and track changes is essential.
  • Be pro-active in finding solutions for difficult documents.
  • Ensure all documents are correctly formatted and stable.

Key Skills and Experience

  • Experience within a law firm is advantageous.
  • Excellent attention to detail.
  • Advanced Word, PowerPoint and Excel skills.
  • Ability to use initiative and problem solve document queries.
  • Experience of handling sensitive information and awareness of confidentiality.
  • MOS (Microsoft Office Specialist) qualification would be advantageous but not a necessity.

Personal Attributes

  • Team player but self-motivated and able to work autonomously and pro-actively
  • Proven multi-tasker
  • Demonstrate the ongoing use of initiative
  • Used to delivering against short deadlines, accurately
  • Proven ability to prioritise and manage a varied workload
  • Strong communication skills, both verbal and written with excellent interpersonal skills
  • Ability communicate professionally and respectfully with all you interact with.
  • Able to demonstrate experience liaising pro-actively with third parties professionally
  • Excellent time management, organisational and administrative skills

To apply for this role email your CV only to stating your name and job title you’re applying for in the subject heading.