Credit Controller

Ince is a dynamic and fast growing Top 50 Law Firm that invests in its people and believes in promoting within wherever possible and will offer the opportunity for training and progression where possible.

As well as providing first class legal services, The Ince Group also offers a wealth of professional services and advice to clients including accounting, financial services, consulting, and pension advice. This broad reach enables us to add real value and create long term opportunities for our clients. We are trusted by the world’s most ambitious individuals and organisations.

The Credit Controller at The Ince Group will have the opportunity to really make an impact and work with our impressive and diverse Credit Control Team that has proven itself to be fast-paced, dynamic and have delivered excellent results.

Reporting to Credit & Revenue Manager

Based Remote / Llanmaes, St Fagans, Cardiff

Flexibility Occasional travel to our other UK offices

Contract Type Permanent, Full Time

Hours Monday – Friday, 9-5.30pm

“Here at Ince we have an excellent opportunity for an ambitious and talented Credit Controller to join our friendly and dedicated Credit Control team during an interesting period of growth. ”

Role Responsibilities

  • Contact individual and corporate debtors daily when payment is overdue via all communication methods;
  • Develop and maintain excellent working relationships with clients, both internal and external, to enable the collection of outstanding debts whilst reducing lockup;
  • Sole responsibility for a portfolio of accounts ensuring that collection targets are not just hit, but exceeded;
  • Ensure that the bad debt provision of your portfolio is within firm requirements;
  • Update and maintain debtor records;
  • Use industry specific software to update debtor records as required;
  • Undertake routine credit administration tasks as required by the team;
  • Take payments by card and ensuring that records are accurately processed and updated;
  • Reconciling of accounts to ensure accuracy for clients;
  • Monitoring of the group inbox and taking of group calls at specified times; and
  • Additional credit control projects as specified by the Head of Revenue and Credit Control.

Experience required:

  • Previous experience in a credit control capacity or similar collections environment;
  • Experience updating and maintaining debtor records is requirement;
  • Ability to manage your own portfolio autonomously is a requirement;
  • Able to demonstrate experience in liaising pro-actively with third parties;
  • Ability to work to tight deadlines – accurately;
  • Previous experience of accounts software packages;
  • Experienced user of Microsoft Outlook, Word and Excel; and
  • Previous experience in the legal sector is preferable although applicants wishing to move into the legal sector will be considered.

Person Specification

  • Excellent customer service and interpersonal skills with the ability to communicate effectively via all forms of communication;
  • Strong organisational skills with the ability to manage own workload and prioritise tasks:
  • Works well within a team, providing help where needed and treats others with respect:
  • Excellent attention to detail: and
  • Experience within a legal environment is advantageous.


  • Salary is competitive;
  • 25 days annual leave including the opportunity to buy and sell holiday;
  • Matched pension contributions;
  • Private Health Insurance;
  • Life Assurance at 4x Salary;
  • Income Protection Cover; and
  • Optical Care vouchers and many more benefits and discounts.

We are an equal opportunities employer and ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.

Appointment is subject to the appropriate basic disclosure/DBS checks, and satisfactory references.

This vacancy is open to direct applicants only, no agencies please.

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