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Ince Gordon Dadds Emergency Response +442072836999

CRM Administrator

Job title:  CRM Administrator

Reporting to:  Group Head of IT

Based:  Llanmaes, St Fagans, Cardiff

Flexibility:  Occasional travel to other UK offices

Contract Type:  Permanent, Full time

Hours:  Monday – Friday, 9-5.30pm

Here at Ince we have an excellent opportunity for an ambitious and talented CRM Administrator to join our friendly and dedicated IT team during an interesting period of growth. Ince is a dynamic and fast growing Top 50 Law Firm that invests in technology and believes in promoting within wherever possible and will offer a great deal of progression to the right candidate.

As well as providing first class legal services, The Ince Group also offers a wealth of professional services and advice to clients including accounting, financial services, consulting, and pension advice. This broad reach enables us to add real value and create long term opportunities for our clients. We are trusted by the world’s most ambitious individuals and organisations.


  • Implement and champion the use of the CRM system and advise on best practice
  • Build strong working relationships with key stakeholders within the business to ensure the CRM system supports the strategy
  • Build automated processes for new starter and leaver procedures (SharePoint Portal, PowerShell, Active Directory Interaction)
  • Provide day to day support to the business users and assist them in maintaining and managing their data
  • Act as a data steward to maintain the integrity of the data ensuring all data is completed accurately by the user
  • Undertake regular housekeeping activities to ensure the reliability of the data and general maintenance of the system
  • Ability to analyse the data and provide regular reports and insights to the business

Experience required:

  • Experience in managing CRM systems, data and HTML5
  • Highly technical, with the ability to create and modify PowerShell, Batch, Shell and VB Scripts.
  • Highly numerate, strong analytical and problem solving skills, excellent attention to detail.
  • Organised and efficient, able to work effectively under pressure and to prioritise and meet deadlines.
  • Excellent communication skills, with the ability to express complex technical concepts in a simple manner. Ability to communicate across functions and with colleagues of varying seniority.
  • Good team player with strong stakeholder management and influencing skills.

Person Specification

  • Excellent customer service and interpersonal skills with the ability to communicate effectively over the phone and via email
  • Strong organisational skills with the ability to manage own workload and prioritise tasks
  • Has a passion for technology and a thirst for learning
  • Works well within a team, providing help where needed and treats others with respect
  • Experience within a legal environment is advantageous

Please be aware that this role is only open to direct applications and any speculative applications from agencies will not be accepted.

Appointment is subject to the appropriate basic disclosure/DBS checks, and satisfactory references.

To apply for this role please send your CV here quoting the role and location you’re applying for.